Technical Support

At AGS, Ltd. we want you to succeed and to be completely satisfied with our products, hence, we’ve made getting your questions answered simple. Every support professional who helps you has undergone specialized training, so you can be certain you'll get the expertise you need. Typically, you'll get a response back within one business day. Rest assured; your support engineer will help you until your issue is resolved. It's all part of helping you succeed with AGS products.

  Complimentary Support

All our products include complimentary, person-to-person support on issues related to installation, database connectivity and product defects. Complimentary Support is available by email or On-Line during the first 30 days following your purchase. When you contact us, a technical support representative will determine if your support issue qualifies for complimentary or paid support.

  Premium Support

AGS Premium Support provides direct access to the people who know AGS products best. Get peace of mind along with fast answers and how-to help directly from AGS' support professionals. Priority queuing and flexible service plans provide the support you need, when you need it — so you can get back to work.

Each Premium Support contract gives you resolution of a single support “incident”, where an incident is the resolution of the problem from the initial contact to the problem resolution. Issues can be submitted On-Line, or via a telephone call (telephone toll charges may apply). If your business operations are down, your call is immediately routed to a specially trained engineer who will stay with you until you are up and running.