Technical Support

At AGS, Ltd. we want you to succeed and to be completely satisfied with our products, hence, we’ve made getting your questions answered simple. Every support professional who helps you has undergone specialized training, so you can be certain you'll get the expertise you need. Typically, you'll get a response back within one business day. Rest assured; your support engineer will help you until your issue is resolved. It's all part of helping you succeed with AGS products.

  Complimentary Support

All our products include complimentary, person-to-person support on issues related to installation, database connectivity and product defects. Complimentary Support is available by email or On-Line during the first 30 days following your purchase. When you contact us, a technical support representative will determine if your support issue qualifies for complimentary or paid support.

  Premium Support

AGS Premium Support provides direct access to the people who know AGS products best. Get peace of mind along with fast answers and how-to help directly from AGS' support professionals. Priority queuing and flexible service plans provide the support you need, when you need it — so you can get back to work.

Each Premium Support contract gives you resolution of a single support “incident”, where an incident is the resolution of the problem from the initial contact to the problem resolution. Issues can be submitted On-Line, or via a telephone call (telephone toll charges may apply). If your business operations are down, your call is immediately routed to a specially trained engineer who will stay with you until you are up and running.

IMPORTANT: When contacting Technical Support, please include in your communications as much detail as possible about the problem you have encountered including:

  • The version number of your AGS product (to find the version number, select Help/About from the application menu).
  • The version number of IBM Informix database server you are working with and the operating system the server is running on.
  • For Java-based products:
    (a) the version number of the Java 2 Platform;
    (b) the operating system your AGS product is running on; and
    (c) the exact text of the error message in the Java console window.
  • For Win32-based products:
    (a) the version number of IBM Informix Client SDK;
    (b) the operating system your AGS product is running on; and
    (c) the exact text of the error message, if available.
  • The sequence of steps required to reproduce the problem you are experiencing.

Support by Telephone

Premium Support by telephone is available Monday through Friday, excluding holidays, from 10:00 a.m. to 6:00 p.m. US Eastern Standard time. Flexible service plans provide fast answers and how-to help directly from AGS' support professionals.

Tel:   (646) 274-1385

Support by eMail

Get your support On-Line now!

On-Line Support

Get your questions answered on-line. This is a great way to get your question in the works - while you're working on something else. You can even check the status of your question - right here On-Line >>...

Annual Maintenance

Annual Maintenance contracts are a great way to keep your AGS products up to-date and to control the total cost of ownership (TCO). During the annual maintenance period, you get:

• Automated, free-of-charge upgrade to all new versions of your AGS products.

• Advanced support for new versions of your AGS products before they are commercially released. This will help ensure your organization is fully prepared for a more stable deployment of upcoming releases.

Purchase your Maintenance Contract

Our Customers

Click to see who uses AGS products and what do they say about them.

Learn more...